Overview
For one-time purchases, we offer free standard shipping on all domestic orders of $100 and above! Nothing stands between you and your order except 10-15 business days.
Refunds
Unused or unworn items can be returned within 30 days for a refund. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
It is at our discretion to accept or deny a return or exchange for items outside of these parameters. If you have any questions, you can reach out to our CX team at help info@tpetlover.com All returns and exchanges are subject to a $10 restocking fee.
For all international orders, please reach out to help info@tpetlover.com to receive details on processing a return for a refund. International orders cannot be exchanged.
Please note, orders of $300 or more are final sale and and are not returnable. If interested in placing a wholesale order, please contact our team at info@tpetlover.com If interested in placing a large order for non-wholesale purposes, please contact our team help at info@tpetlover.com
Returns and Exchanges:
If you have any issues with your order and want to return or exchange an item, just email us at help info@tpetlover.com within 30 days of your delivery, and we’ll quickly respond with a prepaid shipping label and details on processing a refund. All returns and exchanges are subject to a $10 restocking fee. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at info@tpetlover.com for questions related to refunds and returns.